Your OTP, transaction PIN and password are the keys to your SnappyPay account. Anyone who has them can take money from your wallet.
SnappyPay will never ask for them
SnappyPay staff will never ask you to share your OTP, PIN or password, by call, WhatsApp, email, social media or live chat. Anyone who asks is not from SnappyPay, even if they use our name or logo.
You will only enter an OTP inside the SnappyPay app or web app, when the app asks you to confirm an action such as signing in or verifying your account.
Keep your account safe
Do not write your PIN or password where others can see it.
Do not use your date of birth or 1234 as your PIN.
Use a password you do not use on other apps.
Do not share your phone or email account with others.
If you have shared your details
Change your password straight away. On the sign-in screen, tap Forgot password and follow the code sent to your registered email.
Change your transaction PIN from Settings.
Contact us through live chat in the app, WhatsApp on +234 813 071 3103 or email [email protected], and tell us what happened.