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How to contact SnappyPay support

All the ways to reach our support team, and when we are available.

Live chat in the app

Tap Live Chat in the SnappyPay app or web app to chat with our support team. Live support is available from 7am to 9pm every day.

WhatsApp

Message us on WhatsApp at +234 813 071 3103.

Email

Email [email protected] at any time. Messages sent outside live support hours are answered when the team is back.

Help us help you faster

When you contact us about a transaction, share the transaction reference, the amount and the date. You can also open the transaction in your history and tap Report Issue to start a chat about it.

Stay safe

Only contact us through the channels listed here. SnappyPay staff will never ask you to share your OTP, PIN or password.

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