SnappyPay

Log in to SnappyPay in the app or on the web at app.snappypay.ng.

Open the virtual card transaction history.

Tap the declined payment. The reason is shown there.

1. Log in to SnappyPay in the app or on the web at app.snappypay.ng.
2. Go to your virtual card.
3. Open the virtual card transaction history.
4. Tap the declined payment. The reason is shown there.

<b>Please note:</b> Make sure your virtual card has enough balance for the payment and any charges before you try again. Some merchants may not accept the card, and we cannot guarantee acceptance by every merchant.

Send us the transaction reference, your SnappyPay username and your registered email address through:

Email: <a href="mailto:help@snappypay.ng" rel="nofollow noopener noreferrer" target="_blank">help@snappypay.ng</a> (any time)

- Live chat: 7am to 9pm daily
- WhatsApp: +234 813 071 3103
- Email: <a href="mailto:help@snappypay.ng" rel="nofollow noopener noreferrer" target="_blank">help@snappypay.ng</a> (any time)

Never share your PIN, OTP or password. SnappyPay staff will never ask for them.

Find the decline reason and what to check before you try again.

Why was my virtual card payment declined?

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Why was my virtual card payment declined?

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