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How to delete your SnappyPay account

What to do before deleting, and how to delete your account in the app or on the web.

You can delete your SnappyPay account yourself, in the app or on the web at app.snappypay.ng.

Before you delete

  • Withdraw any money left in your wallet. Withdrawals need a verified account, and the minimum withdrawal is ₦2,000.

  • Make sure you have no pending transactions, Gift Card trades or withdrawals.

  • Cancel any Scheduled Payments.

How to delete your account

  1. Log in to SnappyPay.

  2. Go to Settings.

  3. Select Delete Account and follow the on-screen steps to confirm.

Please note: Deleting your account is permanent. Your account, transaction history and any remaining wallet balance cannot be recovered.

Having a problem with your account?

We may be able to fix it. Contact us before you delete:

  • Live chat: 7am to 9pm daily

  • WhatsApp: +234 813 071 3103

  • Email: [email protected] (any time)

Never share your PIN, OTP or password. SnappyPay staff will never ask for them.

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